1. These Terms & Conditions govern sales by 2012 Ltd to its customers. They supersede any terms contained in any customer order form or other document. This is a Business to Business contract.

2. Title: Goods remain the property of 2012 Ltd until they are paid for in full.

3. Prices: All prices are exclusive of VAT & are subject to alteration without notice. All prices are in GBP.

4. Shortages & Damage: It is your responsibility to check goods immediately on delivery for condition and completeness. Any shortages, errors or damage must be reported to 2012 Ltd within 3 days and noted on carrier’s delivery docket. Strictly No claims will be accepted after this time.

5. Ordering: Orders may be placed by phone, mail, fax or email.

6. Minimum Orders & Carriage: Our minimum opening order is to the value of £300. Our minimum re-order is to the value of £85 (of any size, style, brand- you can mix). Orders over the value of £380 (exclusive of VAT) will be carriage paid for deliveries to Mainland UK. For deliveries to Ireland minimum carriage paid is £430. We will be happy to process any smaller orders, but a £8.99 carriage fee will be charged for Mainland UK or £16.99 for Ireland. For deliveries to the Channel Islands and the Scottish Isles the following applies:

Orders under £500 will incur £33 P&P, orders £501 - £750 will incur £23 P&P and orders over £750 will be carriage paid. For other areas please contact us for a quote. For orders outside of the UK & Ireland, shipping will be charged at cost.

6.1 The goods shall be at the Buyer’s risk as from delivery.

6.2 Notwithstanding that the customer obtains possession of the goods, all or any such goods will remain the property of 2012 Ltd until 2012 Ltd has received payment in FULL for such goods and any other goods invoiced to the customer by 2012 Ltd. 2012 Ltd shall be entitled to all rights of access to the customer’s premises to enforce its rights hereunder.

8. Payment & Credit Terms: The first 6 months of trading will be on a pro-forma basis. After that time, credit terms will be at the discretion of 2012 Ltd and will be determined by the credit guarantee available to 2012 Ltd for the customer. Terms for all invoices issued on a credit basis will be strictly 14 days net and interest on a daily basis will be calculated on all past due invoices. If you do not have a credit account, orders will be dispatched on a pre-payment basis by, BACS transfer, Debit Card Payment (switch/solo/electron/visa debit) or a Credit Card Payment (Visa/MasterCard 1.7% surcharge applies). No cheques are accepted. A 2.5% settlement discount will be applied to all invoices paid as per our terms. International orders will be on a pre-payment basis only. Please note: 2012 LTD must receive the full amount due and any bank charges must be paid by the customer.

9. Overdue Accounts: Any account which becomes overdue may be referred to Legal Agents at any time for enforced collection. In such event, all costs associated with this action together with interest at the statutory level will be charged to the customer’s account. 2012 Ltd will not accept further orders if any invoice is unpaid after its due date.

10. Over limit Accounts: 2012 Ltd. Reserves the right to stop supplies at any time if an account is over the credit limit.

11. Order Cancellations: Any cancellations of orders must be confirmed in writing prior to the relevant despatch of the goods. If the goods have already been dispatched you will not be able to cancel the order.

12. Refused Deliveries: Where goods are dispatched against valid orders, any refusal to accept the delivery from our carriers will result in a charge to the customer’s account for all carriage, temporary storage, handling costs & a 20% restocking fee. 2012 Ltd reserves the right to cease future trade with the customer in such a circumstance.

13. Limited Liability: In the case of a Private Limited company or a Public Limited Company, the signatory being a responsible officer of the company, accepts and covenants a personal liability for any monies owed to 2012 Ltd by the company.

14. Returns Policy: Bulk Returns (2 or more products) can only be accepted by arrangement. Please telephone us with the following information:

Items to be returned

Reason(s) for return (we do NOT offer goods on a sale or return basis)

Original Invoice Number

Number of boxes being returned

We will provide you with a unique authorization number, which needs to be quoted on the outside of the boxes. Goods returned without prior authorisation will not be accepted. If you have a single faulty item please post it to us for evaluation with your company name, original invoice number and the nature of the fault; and we will be happy to send you a replacement free of charge.

15. Carriwell Display Stands: The Carriwell Display stand will be offered Free of Charge to the stockist but will remain the property of Carriwell & 2012 Ltd. In the event that the stockist should choose to stop stocking the range then the stand & 27 hooks will have to be returned in good condition to 2012 Ltd. The display stand may be used on the stockist’s premises and other retail venues to display the Carriwell range of products only. No, other products and/or brands may be displayed on the stand.

Cost of stand if damaged or not returned is £200, due to 2012 Ltd.